Complaints
Tell us first and we will try to fix it. If we cannot, here is how to take it further, including routes that do not go through us.
Step one
Raise it with us
Most problems are resolved at this stage, usually within a couple of days.
- grievance@msalphacapital.com
- +91 99871 48125
- Shop 60, 1st Floor, Raghuleela Mega Mall, Kandivali West, Mumbai 400067
Please include your name, contact details, folio or client code where relevant, and a clear description of what happened.
Our timelines
| Stage | We will | Within |
|---|---|---|
| Acknowledgement | Confirm we have received your complaint | 1 working day |
| Investigation | Review records and respond substantively | 7 working days |
| Complex cases | Explain the delay and give a revised date | 21 working days |
If you are not satisfied
Escalate through the route that matches the product. You do not need our permission, and you do not need to go through us.
Mutual fund complaints
Raise the matter with the Asset Management Company directly, every AMC publishes an investor relations contact in its scheme documents. You may also approach the Association of Mutual Funds in India (AMFI) regarding the conduct of a distributor, or file on SEBI's SCORES platform.
Trading, demat or execution complaints
These are handled by the broker whose authorised person we are, Motilal Oswal Financial Services Limited. Contact the broker's investor grievance cell first. If unresolved, escalate to the relevant exchange (NSE or BSE) and then to SEBI.
SEBI SCORES
SCORES is SEBI's centralised online complaint system. You can register a complaint against any SEBI-regulated intermediary and track it to resolution.
scores.sebi.gov.in · SEBI toll-free helpline: 1800 22 7575 / 1800 266 7575
Online Dispute Resolution (SMART ODR)
If a complaint remains unresolved after the SCORES process, SEBI's Online Dispute Resolution portal provides conciliation and arbitration for disputes in the Indian securities market.
Data protection and privacy concerns
Raise it with us at grievance@msalphacapital.com. Our privacy policy sets out your rights under the Digital Personal Data Protection Act, 2023 and how to exercise them.
A note on fraud
We will never ask you for passwords, OTPs or trading credentials, and we will never promise a guaranteed return. If you receive such a request in our name, do not act on it, contact us immediately at help@msalphacapital.com and report it to your bank and to cybercrime.gov.in.